Loyalty & Insights Lead
Job ref: 33537
Category
CRM, Data & Analytics
Region
London
Contract Type
Full Time
Salary
£80000
The Brand
This is more than just a retail brand—it’s a community that celebrates individuality, kindness and creativity. Known for its iconic designs and bold energy, the brand draws inspiration from its dynamic home city, where diversity and innovation thrive. With over 50 years of heritage and a global presence, it’s a fast-paced, forward-thinking workplace where your ideas and hard work will truly make a difference.
The Role
As the Senior Customer Loyalty & Insights Manager, you’ll sit at the heart of the brand’s eCommerce growth. Your mission will be to dive deep into customer data, deliver actionable insights and shape strategies that elevate customer experiences across all touchpoints.
Key Responsibilities:
- Data Collection & Management: Work with tools like mParticle and Snowflake to manage and integrate data from CRM systems, transactional databases, and web analytics.
- Customer Insights & Segmentation: Analyze customer behaviors, identify trends, and build segments based on demographics and purchase patterns to optimize targeting and personalization.
- Advanced Analytics: Conduct churn analysis, lifetime value modeling, and cohort analysis to understand and predict customer behavior.
- Visualization & Reporting: Create dashboards and reports using Power BI, Tableau, or similar tools, making complex data easy to understand for stakeholders.
- Collaboration: Partner with marketing, product, and sales teams to ensure data-driven decision-making supports the brand’s broader goals.
The Person
You’re an analytical powerhouse with a passion for turning data into meaningful insights that drive real results. With experience in customer segmentation and loyalty strategies, you bring a strong technical skill set that includes proficiency in CRM systems, analytics platforms, and data visualization tools like Tableau, Power BI, and SQL. You have a knack for simplifying complex data into actionable insights and presenting them effectively to stakeholders. Your sharp problem-solving abilities, collaborative mindset, and proactive approach make you thrive in fast-paced environments.
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