Fraud & Payments Manager
Job ref: 37477
Category
Region
Contract Type
Full Time
Salary
£0
The Company:
WeTech have partnered with an incredible technology-led multi-brand retailer who offer a range of menswear, womenswear, footwear, homeware and lifestyle products globally. The customer is at the core of everything and they’re currently undergoing some major initiatives to improve their global payments strategy.
The Role:
This is an exciting role that sits at the intersection of finance, digital and technology. This is perfect for an experienced Fraud & Payments Manager to take ownership of global payment’s strategy, fraud prevention initiatives and chargeback operations. You will be responsible for developing and managing end-to-end payment and fraud ecosystem. Driving fown payment costs, improving approval rates, managing third-party PSP relationships and ensuring robust fraud and chargeback management processes.
The key responsibilities for the role are:
- Own the global payments strategy across all channels and markets.
- Optimise the payments cost mix by balancing cost, and working with product and tech to increase conversion
- Manage and improve payment approval rates in partnership with PSPs and acquiring banks
- Collaborate with product and engineering teams on payment system enhancements.
- Lead the development and execution of our fraud prevention strategy.
- Track and report on chargeback metrics, win rates, and financial impact.
- Partner cross-functionally with finance, tech, operations, and customer experience.
- Own KPIs for payments cost, fraud rate, approval rate, and chargeback ratio.
The Person:
The ideal candidate is a highly analytical individual who has proven experience in a payments or fraud management role, ideally from e-commerce or digital retail environment.
- Experience managing relationships with PSPs and fraud solution providers
- Deep understanding of global payment methods, fraud patterns, and chargeback processes
- Proficient in SQL, Excel, and data visualisation tools such as PowerBI
- Commercial mindset with a strong sense of ownership and accountability
- Excellent communication and stakeholder management skills
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