CX Analyst
Job ref: 32569
Category
Region
Government of Amsterdam
Contract Type
Full Time
Salary
£62000
We are working with arguably one of the fastest growing, most globally recognised sports retailers in the market right now and I have an amazing opportunity based right in the heart of Amsterdam.
This brand have made significant strides in the digital landscape, enhancing its global presence and driving growth through their digital strategies.
Also, this brand is often celebrated for its distinct working culture, putting their people at the heart of everything they do offering a wide range of benefits including:
• Up to €250 travel allowance each month
• Hybrid working
• Employee Discount
• Work from-home allowance
• Flexible working hours
• Opportunity to work abroad for four weeks per year
They are looking for a CX Analyst who will be a key player in shaping a positive interaction for consumers across websites, marketplaces, and stores. Your responsibilities will include analysing and enhancing the consumer experience at different touchpoints, spanning from pre-purchase to post-purchase.
The Customer Experience Analyst will meticulously gather and organize data from diverse touchpoints, encompassing customer feedback and site behavior. Utilizing both quantitative and qualitative analyses, they identify trends, creating valuable insights to enhance the overall customer experience. This involves developing and maintaining comprehensive customer journey maps, evaluating satisfaction through surveys, monitoring key performance indicators, investigating issues, collaborating on solutions, and presenting data-driven reports for proactive improvements in collaboration with relevant teams.
