Chief Technology Officer

Job ref: 36914

The Brand

WeComm are delighted to have been retained by a fast-growing, innovative luxury retailer, to partner with them on their search for a Chief Technology Officer. This brand operates on a global scale, and already have an exceptional growth story with some hugely exciting plans to continue their upward trajectory.

The Role

Due to their growth, and appetite for further growth, this organisation are looking to secure a Chief Technology Officer to set the strategic direction for innovation, lead digital transformation efforts, enhance their eCommerce and omnichannel capabilities and build a future-ready technology ecosystem. This is a highly strategic role that will directly impact the brand’s competitive edge and market position.

In this role, you will collaborate with the Founder and the Executive Leadership Team to define and execute the technology vision.

Key Responsibilities

Strategic Leadership & Vision:

• Define and execute the global technology strategy to support business growth, operational efficiency and innovation across the business
• Lead technology decision-making at board level, ensuring alignment between business objectives and technology investments
• Foster a culture of continuous innovation and strategic risk-taking whilst maintaining a strong focus on building a scalable, secure and efficient technology landscape
• Anticipate future industry trends and technological advancements

eCommerce & Customer-Facing Technology:

• Lead the development and optimisation of next-gen e-commerce platforms, ensuring a seamless, personalized experience across all digital touchpoints, including web, mobile, and social commerce
• Drive the integration of headless commerce, microservices architectures, and omnichannel solutions to improve global scalability, reduce time to market, and enhance customer engagement
• Define strategies for AI-driven personalization, virtual try-ons, and seamless checkout to enhance the customer journey across online and offline channels

Enterprise Architecture & IT Infrastructure:

• Oversee the design and implementation of cloud-first, scalable, and robust IT infrastructure that supports global operations and growth objectives
• Lead the evolution of enterprise systems architecture, integrating ERP (SAP/Oracle), CRM (Salesforce), and AI-powered manufacturing to streamline business operations
• Ensure data governance, cybersecurity, and compliance are upheld at the highest standards to protect customer data and business-critical information across multiple global markets
• Implement next-gen technologies, such as IoT, blockchain, and AI-driven analytics, to drive efficiency, traceability, and predictive intelligence across the supply chain and production floor

Manufacturing & Supply Chain Technology:

• Drive the integration of cutting-edge manufacturing technologies—including AI, robotics, and IoT—to enhance precision, speed, and quality control in our jewellery production process
• Spearhead the implementation of smart supply chain solutions that enable real-time inventory management, automated demand forecasting, and end-to-end transparency across raw materials and finished goods
• Establish smart factories, utilizing AI and data analytics to improve manufacturing throughput while maintaining the highest quality standards
• Define and deploy advanced IoT solutions and digital twins to track, analyze, and optimize production efficiency and inventory movement across the global supply chain

Team Development:

• Build and lead a high-performance global technology team across engineering, product management, and IT operations.
• Establish a framework for talent acquisition, development, and retention in the tech function, ensuring that the organisation has access to the best technology talent.
• Lead by example in fostering a culture of collaboration, innovation, and continuous improvement.
• Mentor and guide senior technology leaders, empowering them to drive their teams to success.

Strategic Partnerships:

• Establish and maintain relationships with key technology vendors, consultants, and partners to ensure we have access to the best emerging technologies and services.

The Person

• Proven, demonstrable Technology Leadership experience, including extensive experience at the Executive Level within global Retail organisations
• Proven track-record of scaling enterprise technology, including cloud infrastructure, AI/ML, automation, IoT and manufacturing systems
• A deep understanding of premium/luxury retail, eCommerce and Supply Chain technologies, with the ability to lead cross-functional teams to execute on transformational initiatives
• Strong experience in defining enterprise-wide technology strategy, including systems architecture, cloud-first infrastructure, and data governance.
• Exceptional leadership, communication, and collaboration skills, with the ability to build and maintain relationships with senior stakeholders.
• Strong experience leading off-shore teams.

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Ben Gibbins

Senior Talent Partner

ben@wecomm.co.uk