CRM Manager
Job ref: 36317
Category
Region
Contract Type
Full Time
Salary
£50000
The Brand
This is a dynamic and fast-growing retail group at the forefront of digital innovation and omni-channel excellence. With a portfolio of leading fashion and lifestyle brands, the business is redefining the way consumers interact with retail—delivering immersive experiences both online and in-store. Known for its bold, high-performance culture and fast-paced environment, the company is focused on building a truly customer-led, data-driven marketing function that fuels long-term growth and loyalty.
The Role
This opportunity is ideal for an experienced CRM Manager who’s ready to lead the transformation of customer marketing through strategic insight, test-and-learn experimentation, and cross-channel integration. You’ll be responsible for optimising CRM performance across multiple brands, managing campaigns and journeys that increase engagement, retention, and lifetime value. Working closely with data teams, you’ll leverage segmentation, modelling, and behavioural triggers to deliver relevant, high-impact messaging. The role also involves managing a CRM Executive and working with platform providers to ensure tools and systems are being used to their full potential. Expect a strong focus on measurement, reporting, and continuous improvement.
The Person
You’ll bring experience from a CRM-focused marketing role—ideally in a fast-moving, multi-brand or omni-channel environment. With excellent data literacy and a performance mindset, you’re confident using insights to shape strategy and campaign execution. You’ll have a deep understanding of CRM platforms and automation tools, and a track record of driving meaningful improvements in customer engagement and conversion. Strong leadership skills, a proactive approach, and a passion for customer-centric marketing are essential. This is a brilliant opportunity for someone who thrives in high-growth, fast-paced businesses where innovation and impact are rewarded.
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